Shipping policy
We aim to ship your order as quickly as possible.
Processing Time: Orders are processed within 1-2 business days.
Shipping Time: Delivery times depend on your location. Please allow 2-10 business days for delivery.
Shipping Costs: Shipping costs are calculated at checkout. We are not responsible for any additional customs fees or taxes incurred in your country.
Shipping costs are set prices by our carrier, and not determined by us. We strive to keep our prices as low as possible to ensure customer satisfaction."
Order Tracking: Once your order is shipped, you will receive a tracking number.
Responsibility: We are not responsible for delays caused by the courier or customs.
International Deliveries & Local Carriers
For international orders, PostNL may hand your parcel over to a local delivery partner once it arrives in the destination country.
If your parcel has already been transferred to a local carrier, we recommend contacting that carrier directly for local delivery requests, such as:
- Changing or correcting delivery details
- Arranging a new delivery attempt
- Questions about a local pickup point
- Providing additional delivery instructions
As the local carrier is responsible for the final delivery in your country, they will usually be able to assist with these requests faster than we can from the Netherlands.
Please note: NizaJewels remains your point of contact if your parcel is lost, does not arrive, or if there is a delivery issue that cannot be resolved with the local carrier. Where necessary, we will contact our shipping partner and initiate an investigation.
We kindly ask customers to cooperate with the local delivery carrier where possible, as this can often resolve international delivery issues much faster.
Responsibility, Tracking & Delivery Information
We are committed to ensuring that every order reaches our customers safely and will always assist where reasonably possible if a delivery issue occurs.
Once an order has been shipped, the official tracking information provided by PostNL and/or the local delivery carrier is our primary source of information regarding the status and progress of the shipment.
If the tracking information shows that a parcel has been delivered, we will initially treat the shipment as delivered. If you believe that you have not received the parcel despite a delivered status, please contact us so that we can review the situation and, where appropriate, request further information or initiate an investigation with the carrier.
If tracking shows that a delivery attempt was unsuccessful because the recipient was unavailable, additional action may be required from the customer, such as arranging redelivery, collecting the parcel from a pickup point, or contacting the local carrier. We kindly ask customers to cooperate with the carrier and follow the tracking updates to help ensure successful delivery.
Correct Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order. NizaJewels ships orders using the delivery information submitted at checkout.
Please carefully check your name, street name, house/building number, apartment number (if applicable), postal code, city and country before completing your purchase.
If a parcel cannot be delivered, is delayed, misrouted or returned because incorrect or incomplete delivery information was provided by the customer, this may affect the available resolution and additional shipping costs may apply.
Shared Responsibility
Successful delivery requires cooperation between NizaJewels, the shipping carrier and the customer.
NizaJewels is responsible for correctly processing and dispatching your order and will assist with genuine delivery issues. Customers are responsible for providing accurate delivery information, monitoring available tracking updates, being reasonably available for delivery where required, and cooperating with the local carrier regarding delivery attempts, pickup points or additional delivery instructions.
For international shipments, PostNL may transfer the parcel to a local delivery partner in the destination country. Once this happens, the local carrier may have more detailed information about delivery attempts and local delivery arrangements.
If tracking stops updating, your parcel appears to be lost, or an issue cannot be resolved with the local carrier, please contact us. We will review the available tracking information and, where necessary, contact our shipping partner or initiate an investigation.
We understand that delivery issues can be frustrating, and we will always aim to find a fair and appropriate solution while taking into account the tracking information, carrier investigation and circumstances of the shipment.
Standard Shipping (Free / Regular Rate)
In the rare case of a delivery issue, we will always provide an appropriate solution. Please note that resolution may depend on the investigation process of the carrier (e.g. PostNL), which can take some time.
If you have any questions about shipping, feel free to contact us!