Shipping policy
We aim to ship your order as quickly as possible.
• Processing Time: Orders are processed within 1-2 business days.
• Shipping Time: Delivery times depend on your location. Please allow 2-10 business days for delivery.
• Shipping Costs: Shipping costs are calculated at checkout. We are not responsible for any additional customs fees or taxes incurred in your country.
Shipping costs are set prices by our carrier, and not determined by us. We strive to keep our prices as low as possible to ensure customer satisfaction."
• Order Tracking: Once your order is shipped, you will receive a tracking number.
• Responsibility: We are not responsible for delays caused by the courier or customs.
• Standard Shipping (Free / Regular Rate):
We are responsible for your order until it is delivered to you. In the rare case of a delivery issue, we will always provide an appropriate solution. Please note that resolution may depend on the investigation process of the carrier (e.g. PostNL), which can take some time.
• Shipping Guarantee (+€4.95)
Our Shipping Guarantee is an optional service for customers who prefer extra convenience and faster resolution.
With this option, you receive:
- Priority support in case of delivery issues
- Faster replacement or refund without waiting for carrier investigations
- Extra peace of mind, especially for international orders
This option does not replace your statutory consumer rights, but offers a quicker and more streamlined resolution process.
If you have any questions about shipping, feel free to contact us!